Your data, your call
Delete your account
You can delete your MeroBites account and personal data yourself, in the app or on the web — no need to talk to anyone. This page also explains what stays behind and why.
Profile → Delete Account
Open MeroBites, sign in, go to Profile, and tap Delete Account. Confirm — deletion is immediate and permanent.
menu.merobites.com
No app install needed. Sign in with the same account, go to Profile, and tap Delete Account.
privacy@merobites.com
Email us from your registered address (or include your registered phone number) asking to delete your account. We verify and delete within 30 days.
What gets deleted
Your profile, favourites, loyalty points, ratings and reviews, and login credentials are permanently removed. Any order still in progress at a restaurant is not deleted mid-service.
What's retained, and why
Nepal's Electronic Billing Procedure 2074 §6 requires tax invoices to be retained for the statutory period regardless of account deletion. These records are kept in de-identified form — your name is detached from the order (customer_id is set to null) — solely to satisfy IRD (tax authority) recordkeeping law.
Staff accounts
Accounts tied to a restaurant's staff roster (waiter, kitchen, receptionist, manager, admin) carry payroll and attendance records and can't be self-deleted from the app. Ask your restaurant's admin to remove you, or contact privacy@merobites.com.